Ratings & Reviews
Listen to your patients and improve continuously — star ratings, reviews and actionable feedback.
What is Ratings & Reviews?
The Rating module collects patient satisfaction ratings and written reviews for your hospital services and individual physicians. After each visit, patients are invited to rate their experience — the consultation, the facility, the staff behaviour and the overall service.
Star ratings and reviews give you an objective, measurable quality signal. Identify your top-performing doctors and departments, spot service issues before they escalate, and use positive reviews to build trust with prospective patients.
Feedback is collected through the patient portal and via WhatsApp links sent after the visit. The process is automated — every patient receives a rating request without any staff time spent collecting feedback.
Key Features
Everything Ratings & Reviews brings to your hospital to streamline operations and improve patient care.
Doctor Rating
Patients rate their consultation experience. Star ratings per visit aggregate into the doctor's overall rating.
Hospital Reviews
Collect written reviews about hospital services — front desk, waiting time, facility, staff behaviour.
Star Rating System
Simple 5-star rating per visit collected per service touchpoint — consultation, lab, pharmacy, billing.
Automated Collection
Rating requests sent automatically after each visit via WhatsApp or portal. No manual effort required.
Rating Dashboard
Average ratings per doctor, department and service. Trends over time and identification of improvement areas.
Use Cases
See how healthcare providers use Ratings & Reviews in practice.
Quality Improvement
A hospital chain uses ratings across 5 locations. Lowest-rated location improved from 3.2 to 4.5 stars within 6 months.
Doctor Performance
A multi-specialty hospital publishes doctor ratings on the website. Top-rated doctors see 40% more appointment requests.
Why it matters
The measurable value Ratings & Reviews delivers to your hospital, staff and patients every day.
See the full HMS feature listWorks great with
Combine Ratings & Reviews with these connected modules for a complete solution.
More Patient Experience Modules
Explore other modules in this category.
Ready to bring Ratings & Reviews to your hospital?
It is just one module inside the complete AlmightyHMS suite.
Install once and get the total solution for your hospital.