To use this module no technical knowledge is required even no configuration is needed. Just install module and functionality is ready to use. For more customization and help contactus.
Almighty Consulting Solutions Pvt. Ltd.
Supported Editions
Community Enterprise
Community Enterprise
Supported Hosting
Odoo.sh Cloud On Premise App can not be used on odoo online.
Odoo.sh Cloud On Premise App can not be used on odoo online.
Website Helpdesk Support & Ticket Management
For happy customer base after perfect sales every business needs a support team and related management flow. In this module we have added an option to allow to manage full support flow from ticket creation to invoicing.
Helpdesk Portal User Views
Portal Users can submit new ticekts from website and portal views. They can check their tickets from portal view any time.They can communicate on their own tickets also from portal view.
Helpdesk Management
- Users can create Ticket from website.
- Helpdesk managers can allocate tickets to responsible team and user.
- Users can set state of ticket by drag and drop in kanban.
- Users can log their timesheet using button click.
- Management team can invoice based on type of ticket.
- Users can view status of their tickets from portal view.
- Automated notification mail option. Can be configured as per wish.
- Automated Rating mail option. Can be configured as per wish.
- User and manager roles with related record rules and access-rights.
Helpdesk Dashboard Based on the Teams
Team related tickets.
Specific filter like, Todo, Important.....
Easy Access.
Helpdesk Kanban View
Helpdesk Ticket Views: Tree, Form, Search, Calendar, Pivot.
Attractive and informative Helpdesk ticket Kanban view.
Start Stop Functionality form kanban view.
Helpdesk Form View
Helpdesk Ticket Form View.
Uniqe Seq Number, Tags, Timesheet, and all other related required information.
Start Stop Functionality for automatic timesheet worklog entry.
Helpdesk Ticket Invoice Policy.
There can be foru option for ticket invoicing.
No invoicing.
Normal Invoicing (Based on Configuration).
Fix Invoicing for given amount.
Based on timesheet Hours.
Separate menu for accountant to invoice tickets.
Helpdesk Rating.
Helpdesk rating mail and reporting based on configuration.
Helpdesk Configuration.
Configure default project and invoicing products.
Helpdesk User Roles with proper record rules & Access.
User: can access own team and tikets
Manager: can access all team and tikets
Helpdesk Stage Views
Manage Different stages per team.
Set notification mail templates to send mail automatically when ticket go to that stage.
Helpdesk Teams
Assign team members to allow access to perticular team.
Ticket Category List view.
Ticket tags list view.
Submit from Portal
Tickets are showing on the Portal
