HMS WhatsApp Flows Appointment
Let patients book, pay for and confirm their hospital appointments entirely inside a WhatsApp chat. Pick a physician, choose a date and time slot, share symptoms and submit - the ready-made booking logic creates the appointment in Odoo just like your website booking page does.
Book In Chat
Patients book without ever opening the portal or website.
⭐ Key Features
Everything needed to run guided appointment booking over WhatsApp.
Ready-Made Booking
No code needed - the booking logic works exactly like your website booking page.
Slot Aware Booking
Doctor-wise slots from your booking schedule, with availability and booking limit checks before creating.
Auto Patient Matching
The sender's phone number matches the existing patient, or a new patient is created from the collected details.
Symptoms & History
Collect chief complaint, present illness and past history right in the flow before submission.
Online Payment
Uses your online appointment booking payment setting - payment link on completion, zero amount confirms directly.
Portal & Pay Button
After booking the patient gets a tappable portal link with a Pay / View button to finish online.
🩺 Booking Scenarios
One flow engine - configure it for the way your hospital books.
Outpatient Booking
Department or physician first, then a date and time slot - exactly like your website booking page.
Physician or DepartmentVideo & Home Visit
Optional video consultation flag and home visit location are captured when enabled for the doctor.
Optional FlagsAdvance Payment
Online payment enabled? A payment link follows the booking; unpaid drafts auto-cancel by the existing cron.
Auto-Cancel Pending⚙️ How It Works
Four steps to a live appointment flow.
Setup The Flow
Build your booking flow, pick the ready-made booking option, and publish.
Pick Doctor & Slot
Patients choose a physician or department, then a date and an available time slot.
Symptoms & Details
Collect the complaint, past history and the patient's own demographic details.
Submit & Confirm
The slot is checked, the appointment is created, and it is confirmed or a payment link is sent.
✅ Requirements
Minimum prerequisites to install and run the module.
Odoo Version
Odoo 19.0 with HMS Online Appointment (and its dependencies) installed.
WhatsApp Flows App
One WhatsApp Flows edition app installed alongside this one - Enterprise or Community.
Meta App Access
Admin access on the connected Meta App to approve the encryption key.
Configuration & Customization
Create a booking flow, select the ready-made booking option, and your patients start booking from WhatsApp. The module can be easily adapted to match your hospital's booking requirements, and our team is available to help with customizations, integrations, and advanced implementations.