Manage Different stages per team. Set notification mail templates to send mail automatically when ticket go to that stage.
Portal Users can submit new ticekts from website and portal views. They can check their tickets from portal view any time.They can communicate on their own tickets also from portal view.
To use this module no technical knowledge is required even no configuration is needed. Just install module and functionality is ready to use. For more customization and help contactus.
Manage Website Helpdesk Support Tickets for Service Industry or Support after Sales.