Mechtrace
Equipment servicing and technician tracking, in real time.
What is Mechtrace?
Mechtrace is a two-sided field-service app — one side for customers, one for technicians — built to manage equipment servicing from request to resolution.
Customers raise service tickets, track assigned technicians and rate the service afterwards. Technicians see their job queue, log service reports, and upload before/after photos and videos for every visit. The platform also supports Annual Maintenance Contracts (AMC), DIY troubleshooting videos for minor issues, and an in-app store for ordering spare parts.
Inside the App
Real screens from Mechtrace, live on the Play Store today.
Every Ticket Tracked
Open and closed service tickets, with status, customer and ticket number all visible at a glance.
Dedicated Technician Login
A separate technician login means field teams only ever see the jobs assigned to them.
Key Features
Everything Mechtrace brings to the people who use it every day.
Service Ticket Tracking
Customers raise a ticket for any downtime and track it through to resolution.
Technician Assignment & Tracking
Technicians see their assigned jobs and update status as they work.
AMC Management
Annual Maintenance Contracts keep scheduled servicing on track automatically.
Before/After Media
Technicians upload photos and videos of the machine for a clear service record.
DIY Troubleshooting
Short videos help customers resolve minor issues without waiting for a visit.
Spare Parts Ordering
An in-app store lets customers order replacement parts directly.
Built With
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